Returns
We want you to be love everything you order from Honeysuckle and Lace, if for some reason you are not completely happy, we are here to help.
Returns Policy
We happily accept returns on eligible full-priced items within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unwashed
- Have all original tags attached
- Be in its original condition
- Be accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll process your refund as quickly as possible.
Refunds are issued to your original payment method.
Please allow 3–5 business days for your financial institution to process the refund after it has been approved.
Returns
Need another size?
If your preferred size is available, we’ll happily exchange your item.
If it’s unavailable, we’ll issue a refund or store credit in accordance with our Returns Policy.
Sale Items
Sale and clearance items are not eligible for a refund unless required under Australian Consumer Law.
Please choose carefully when purchasing discounted items.
Faulty or Incorrect Items
If you receive an incorrect or faulty item, please contact us within 7 days of delivery.
We’ll work with you to resolve the issue as quickly as possible by arranging a replacement, exchange or refund where appropriate.
How to Start a Return
To begin a return, simply contact our friendly team.
hello@honeysuckleandlace.com.au
Please include:
- Your order number
- Your name
- The item(s) you’re returning
- The reason for the return (if applicable)
We’ll provide you with the next steps.
